Job description: Emergency & Critical Care Veterinary ACA
Location: Village Vets Dundrum
Reports to: Hospital Manager
Salary €14.50 per hour

Have you dreamed of working in ECC? Do you thrive in emergency situations? Do you want to enable the provision of world class care 24/7? If you said YES, YES and YES, then keep reading.

At Village Vets, we take pride in our dedication to delivering the highest standards of veterinary care and with the opening of Dundrum 24hrs we will be able to continue to deliver Village Vets care throughout the nights and on weekends. We are excited to announce a new opportunity for an
Animal Care Assistant (ACA) in our newly opening ECC clinic. This is permanent Part Time (1824hours per week) twilight role (6:00 PM – 12:30 AM) (4 days Mon-Thurs and 3 days Fri-Sun) and will provide essential support during our busiest hours, taking over from the daytime team and working closely with the Emergency & Critical Care (ECC) team. The role includes reception duties, answering calls, triaging by phone, and being the first point of contact for clients.

As a valued ECC Animal Care Assistant, you will have a strong desire to work in emergency care service. The ideal candidate will be highly motivated, hard-working, and a team player. In Village Vets we strive to provide the best standard of care to our patients and the best service to our clients. This is an exciting opportunity to be a part of our brand new Out of Hours emergency care service, allowing us to provide 24/7 care to our patients.
Our ideal candidate will be an experienced Animal Care Assistant, in small animal practice who is highly motivated, hard-working, and a team player. This role combines reception work with clinical support, assisting our vets and nurses in caring for patients in the wards, as well as before and after surgery. At Village Vets, we are committed to providing the highest standard of care to our patients and excellent service to our clients. We also support staff development and encourage further education opportunities.

Responsibilities:

• Support the veterinary surgeon and veterinary nurse in their daily duties.
• Assist in caring for patients and inpatients to the standards upheld by Village Vets.
• Undertake general cleaning throughout the clinic, including equipment and animal quarters.
• Run routine lab work under the direction of the veterinary nurse.
• Manage front-of-house duties, answering calls and triaging clients over the phone.
• Be the first point of contact for clients, ensuring a warm and professional welcome.
• Promote Pet Health Plans and Pet Insurance to clients.
• Carry out any ad hoc veterinary or administrative duties as required by the head nurse or area manager.
• Ensure all tasks, duties, and procedures are completed efficiently and accurately.
• Create and maintain an outstanding client experience.
• Be responsible for creating and maintaining an outstanding client experience throughout the whole team.

This is a fantastic opportunity to join a dynamic team in a brand-new ECC clinic, making a real difference in emergency veterinary care. If you are passionate about helping animals and supporting clients in critical situations, we would love to hear from you!