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Job Description: Head of Finance

Location: Dunboyne Co. Meath (Onsite first 3 months, then Hybrid)
Reports to: CFO 
Salary: DOE €75-90,000, plus bonus, 23 days holidays
Contract Type: Full-time permanent 40 hours per week

Summary of Job Purpose and Function 

The job holder will oversee the small financial accounts function for the Village Vets Group, encompassing Management Accounting, Accounts Payable (AP), Accounts Receivable (AR), treasury, compliance, and statutory reporting. 

The ideal candidate will be a highly ambitious, organised, self-motivated, and proactive individual, trained and qualified at a top-6 accounting firm. They must possess the capability to handle detailed financial tasks while meeting the high-level demands of private equity stakeholders and a high growth business. 

Key Responsibilities: 

• Preparation and reporting of timely and accurate entity and consolidated monthly management accounts, including P&L, balance sheet, and cash flows for all entities in the group. 
• Support the M&A team in the financial and reporting integration of acquisitions and new greenfield clinics. 
• Full and robust balance sheet/trial balance ownership, encompassing purchase and sales ledgers, general ledgers, VAT, corporation tax, and asset registers. 
• Oversee all treasury-related activities, including the administration of banking, supplier payments, foreign exchange and cash management. 
• Ensuring strong internal controls and governance, including intercompany balances, journals, using Sage and Xero accounting software. 
• Leading the audit process and statutory reporting with our auditors. 
• Overseeing the outsourced payroll provider to ensure accurate and timely payroll processing.  
• Managing and developing a small but rapidly growing transactional finance team (currently 3 members) based in Dunboyne, Meath. 
• Oversee the month-end and year-end closing processes. 
• Develop and maintain financial policies and procedures to improve efficiency and effectiveness  
• Conducting a wide variety of other ad hoc analyses and exercises as required. 
• Performing any other duties within the capability of the job holder, required from time to time 
• Drive continuous improvement initiatives within the finance function. 

Education, Experience, and Skills:

Other

• Reporting to the CFO, mainly based in the UK 

Job Description: Retention Executive 

Location: Hybrid Role (Remote, with occasional travel for office meetings or events) 
Reports to: Marketing Manager 
Salary: €35-40,000 depending on experience 
Contract Type: Permanent 

Summary of Job Purpose and Function 

The Retention Executive will play a pivotal role in driving client loyalty, engagement, and lifetime value by crafting and executing robust retention strategies. This position will focus on enhancing client satisfaction, promoting Pet Health Plan memberships, and fostering long-term relationships through tailored, multi-channel campaigns and personalised communication. 

Collaborating closely with the marketing, veterinary, and digital teams, the Retention Executive will ensure a seamless and engaging client journey that reflects Village Vets' core values. By harnessing automation and diverse communication platforms, this role will be integral to optimising client retention and maximising overall engagement. 

Key Responsibilities: 

• Design and implement client retention strategies aimed at enhancing loyalty and lifetime value, with a specific focus on Pet Health Plan retention through engaging campaigns and rewards programs. 
• Develop and manage multi-channel campaigns (email, SMS, social media, website, newsletters, direct mail, flyers, etc.) to engage segmented client groups throughout their journey, including personalised campaigns to support Pet Health Plan retention and drive new memberships. 
• Create and execute targeted strategies for non-Pet Health Plan clients, utilising automated messaging, incentives, and educational content to encourage membership. Implement follow-up communication to highlight the benefits of joining. 
• Ensure a seamless onboarding experience for new clients by delivering targeted, automated communication and educational materials designed to foster long-term engagement. 
• Collaborate with veterinary and marketing teams to identify key client touchpoints and develop campaigns that address the full spectrum of pet care, from early-life vaccinations to senior pet care, ensuring alignment with the client care journey. 
• Evaluate and recommend CRM technology improvements to enhance the effectiveness of retention campaigns and optimise client communications. 
• Monitor key performance metrics, including email response rates, retention rates, churn rates, and growth in active memberships. Prepare reports on retention performance and make data-driven recommendations for improvement. 
• Leverage data analytics to segment clients based on demographics, pet type, behaviour, and needs, tailoring retention campaigns for targeted, relevant communication. 
• Design and implement referral programs that incentivise satisfied clients to refer Village Vets to friends and family, tracking and optimising these programs to increase client acquisition through organic referrals. 
• Identify opportunities for cross-selling and up-selling services (e.g., dental cleanings, senior pet care) by collaborating with the marketing and veterinary teams to develop campaigns promoting complementary services at key moments in the pet’s lifecycle. 
• Develop and utilise client surveys and feedback mechanisms (e.g., focus groups, review platforms) to gather insights and refine retention strategies, incorporating feedback into service offerings and communication. 

Education, Experience, and Skills: 

Location: Village Vets
Reports to: Chief Veterinary Officer
Salary: €65,000-€75,000 depending on experience
Contract Type: Permanent

Location: Hybrid Role

Summary of Job Purpose and Function

The Field Veterinary Partner (Learning and Development) is responsible for maintaining and elevating clinical standards across Village Vets through the provision of training, education, and clinical advice. This role supports various departments, ensuring strategic goals are met, and provides leadership and mentorship to veterinary professionals, enhancing their skills and promoting best practices.

Key Responsibilities:

Clinical Training and Development:

• Facilitate and deliver high-quality clinical training to support superior clinical standards.
• Develop and manage VetVision, our new graduate program, ensuring its continuous improvement and success.
• Research and communicate advancements in clinical standards, procedures, protocols, medications, and equipment.

Interdepartmental Support:

• Provide clinical advice to other departments such as operations, marketing, finance, and HR, ensuring alignment with clinical best practices.
• Support clinic leadership teams to maintain high standards of care and veterinary practice.

Mentoring and Coaching:

• Mentor and coach veterinarians at various stages of their careers, from new graduates to lead vets, supporting best practices and commercial objectives.
• Assist with talent acquisition, identifying and nurturing promising veterinary professionals.

Leadership:

• Provide leadership to clinical teams, aligning their efforts with clinical quality and commercial goals.
• Set personal development plans, goals, and targets for veterinary staff, conducting regular reviews to ensure progress.

Regulatory and Governance Support:

• Ensure compliance with regulatory requirements and support clinical governance.
• Develop and maintain comprehensive CPD (Continuing Professional Development) programs for clinical staff, advising on further education to foster career development.

Business KPIs Support:

• Support the achievement of key business KPIs, such as Training Completion %, ATV, and ROI on Training, contributing to the overall success and sustainability of Village Vets.

Education, Experience, and Skills:

This role is instrumental in ensuring that Village Vets continues to deliver the highest standards of veterinary care through dedicated support and development of our clinical teams.

Find your place at Village Vets

“At Village Vets we realise that if we want the best care for our patients we must provide the best care for our staff.”

As the biggest family practice in Ireland, Village Vets are dedicated to helping every member of staff to achieve their ambitions, whether that is enhancing their qualifications, expanding their knowledge or finding their ideal work life balance.

We are dedicated to supporting our staff to help them provide our clients with gold standard veterinary care.

Job purpose

As an Orthopaedic Veterinary Surgeon, you will play a pivotal role in delivering exceptional animal care, adhering to the highest standards set by Village Vets and the Veterinary Council of Ireland. Your primary focus will be performing advanced orthopaedic procedures, while fostering positive relationships with both staff and clients to ensure outstanding service. Beyond your surgical expertise, you will support the overall clinic operations by efficiently handling secondary responsibilities, collaborating closely with the Lead Vet and Regional Director to maintain seamless clinic performance and elevate patient care.

Principal accountabilities:

• Perform orthopaedic surgery across a range of first opinion orthopaedic conditions
• Manage the second opinion orthopaedic email service, providing timely advice on orthopaedic case management and ensure a constant stream of orthopaedic caseload.
• Provide second opinion consultations and expert orthopaedic advice to support primary care clinics across VillageVets & ensure correct billing
• Provide clinical training on orthopaedic examinations to new and recent graduates, as part of our VetVision New Graduate program
• Investigate and treat cases within the practice as completely as possible within the practice before referring, according to the needs of the patient & maintain accurate records
• Assume full responsibility for patients, ensuring that care after-hours or after referral is appropriate and of the highest standard, and that handover of cases is done effectively
• Communicate effectively with clients, giving estimates and relevant information on diagnostics and treatment plans to allow informed decision-making regarding treatment.
• Provide and maintain an outstanding client experience throughout the whole practice across all mediums (face-to-face, phone, email, social media, website etc.)
• Communicate effectively with the team in the clinic to ensure patients and clients are treated with the highest level of care and compassion, to the standard upheld by Village Vets
• Maintain membership of the VCI and be familiar with the legislation affecting the practice of veterinary medicine in Ireland.
• Adhere to the guidelines of practice as stated in the VCI Guide to Professional Conduct and remain up to date with CPD requirements.
• Behave at all times in a manner which serves to instil confidence in our profession in the minds of the team, individual clients and the wider general public.
• Carry out any ad hoc veterinary or administrative duties that may arise through the normal course of the day within the clinic or as advised by head nurse/lead vet.

Administrative duties:

• Complete referral letters and accompanying medical histories
• Prepare all relevant paperwork for external laboratories
• Complete insurance claim forms if and when necessary

While at work all staff are required to take care of their own health and safety and that of others who may be affected by their acts and omissions & co-operate with Village Vets policies and procedures.

Knowledge & Skills:

Specification for a Veterinary Surgeon

NB: This job description is developed to help you gain a better understanding of the job role and is by no means exhaustive.

So, if you love animals, are passionate about veterinary medicine, and eager to be part of an inclusive and professional team, we want to hear from you!

Apply today and take the next step in advancing your veterinary surgeon career with Village Vets.

Please send your CV below or any informal inquiries to jobs@villagevets.ie

Find your place at Village Vets

“At Village Vets we realise that if we want the best care for our patients we must provide the best care for our staff.”

As the biggest family practice in Ireland, Village Vets are dedicated to helping every member of staff to achieve their ambitions, whether that is enhancing their qualifications, expanding their knowledge or finding their ideal work life balance.

We are dedicated to supporting our staff to help them provide our clients with gold standard veterinary care.

Dublin based practices

Currently Village Vets are looking for new graduate and experienced veterinary nurses to join our highly skilled teams in our Dublin practices. You’ll be working alongside experienced nurses, (many of whom have already completed their certificate or masters qualifications), using state of the art diagnostic and monitoring equipment, as part of a friendly and supportive team.

The Veterinary Nurse at Village Vets is a vital and respected part of our team. Here you will play a pivotal role in providing top-quality care to our animal patients and ensuring excellent service to our clients.

Structured mentoring programme

For new graduates, or nurses returning after a period of absence, we offer a structured nurse mentoring programme to support and guide you through your transition into veterinary practice.

Career Progression

For experienced nurses we offer the opportunity for career progression to one of our specialty nurse positions in orthopaedics, dentistry, dermatology, cardiology, feline, exotics, hospital and head nurse positions.

We offer:

• Competitive salary, between €30k and €50k DOE.
• No OOH
• Flexible days for full time and part time positions
• CPD encouraged and funded in addition to your annual leave days
• Certificates
• VCI/VDS fees paid
• Certificates funded
• Gym contributions, health plan, bike to work scheme
• Accessible locations throughout Dublin, Meath and Wicklow, work close to friends and family.

If you love animals, are passionate about veterinary medicine, and eager to be part of an inclusive and professional team, we want to hear from you!

Apply today and take the next step in advancing your veterinary nursing career with Village Vets.

Please send your CV below or any informal inquiries to jobs@villagevets.ie