Village Vets Douglas is seeking an enthusiastic, motivated, and compassionate Front Of House Representative to join our amazing team.

One of our valued receptionists is heading off to pursue further studies and is creating a unique opportunity for someone special to step into this important role. At Village Vets Douglas, we pride ourselves on delivering the highest standard of patient care while providing gold-standard customer service to every client who walks through our doors. As a progressive, multi-vet practice, we are committed to professional development, positive team culture, and creating an environment where both our team and our clients feel genuinely supported.

This is a pivotal position within our clinic. As the first and last point of contact, you are the welcoming face and steady voice of our practice. You set the tone for every client interaction and help ensure each visit is smooth, organised, and stress-free.

Responsibilities

• Greet all visitors and welcome them to the clinic.
• Answer and direct phone calls.
• Schedule appointments.
• Checking in patients.
• Collecting payments.
• Maintain records as necessary.
• Manage the receptionist area and assist with admin tasks as needed.
• Assist Vet nurses and Vets with patient care when necessary.
• Undertaking additional tasks as may be assigned.
• Ability to maintain a positive attitude.
• Excellent communication skills.

In Village Vets, we strive to provide the best standard of care to our patients and the best service to our clients. We are proud to support our staff and encourage any interest in further education. Many of our receptionists have carried out certs in management and reception courses.

Employee benefits include:

• Health care plan, or a private health insurance contribution
• Length of service holidays
• Gym membership contribution
• Discounts on retail & leisure
• Charity paid leave
• Free pet care plan
• Annual pay reviews
• Extensive CPD program & certificate funding

If you are interested in hearing more about this position apply below.

With continued growth, we may also have opportunities in other locations which we are happy to discuss at the interview stage.

NB: This job description is developed to help you gain a better understanding of the job role and is by no means exhaustive.

Job Type: Full-time

Benefits:

• Bike to work scheme
• Employee assistance program
• Employee discount
• Gym membership
• Private medical insurance

Schedule:

• Day shift
• Weekend availability

Ability to commute/relocate:

• Douglas, CO. Cork: reliably commute or plan to relocate before starting work (required)

Experience:

• front of house: Previous experience in a front of house role (required)